Basic warranty

All Kinderkraft
products come with
a two-year warranty.

Free repair of a
broken part

Free replacement
of a broken part if repair is not possible.

What does the warranty repair procedure involve?

1

Complete the form

Complete the form on the complaints page

2

Wait for the courier

After we approve your application, we'll dispatch a courier to you, who will pick up the packaged product at our cost.

3

Product repair

As soon as the product is received by an authorised repair centre, we'll start repairing it.

4

Product at your home

The fixed or replaced product will be delivered to the address you provided.

File a complaint

FAQ's

How can I file a complaint?

In order to submit a complaint, fill in the form on our website: https://rma.kinderkraft.com. In the report, describe the fault in detail and, if possible, attach photos or a short video showing the problem. After accepting the order, we will return to you with information about the assigned case number. If we can, we will repair your product. Otherwise, you will receive the necessary spare parts from us or we will replace the goods with a new one.

My product is incomplete (e.g. parts of the set are missing).

If you receive an incomplete product, fill in the form on our website: https://rma.kinderkraft.com, selecting the "shortage of delivery" type of report. In the application, provide the symbols of the missing elements from the user manual attached to the product. We will replace the missing parts or, if necessary, replace the product with a new one.

What's the warranty period?

The warranty period for Kinderkraft products is 2 years. For accessories attached to the device - batteries, chargers, additional or spare accessories - the warranty is 6 months.

Does the warranty cover all products available at https://kinderkraft.co.uk?

Yes, the warranty covers all Kinderkraft products.

Do you need more information? Contact us

Your question

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support@kinderkraft.com

128 044 4004