Creating an account has many benefits:
If the product you purchase is damaged or has a fault, it is important that you let us know. We'll replace the faulty product with one free of defects or eliminate the fault as soon as possible. The manufacturer's warranty is valid for two years from the date of purchase/release of the product.
Complete the form
Complete the form on the complaints page. Prepare your proof of purchase, contact details and information about the product and the fault.
Wait for the courier
After we approve your application, we'll dispatch a courier to you, who will pick up the packaged product at our cost.
As soon as the product is received by an authorised repair centre, we'll start repairing it.
Product at your home
The fixed or replaced product will be delivered to the address you provided.
After the Customer Service Department reviews your application, we'll inform you about the case number you've been assigned within 24 hours.
You'll receive further instructions, including information about the date and time when the courier will arrive to pick up the product involved in the complaint.
We'll provide you with regular information via e-mail about the next stage and current status of your complaint :)
If you need help or information about the complaints procedure being carried out, please contact us via our contact section at Kinderkraft.com.
How can I file a complaint?
My product is incomplete (e.g. parts of the set are missing).
What's the warranty period?
Does the warranty cover all products available at https://kinderkraft.co.uk?
Telephone (0044)1280444004 Mon-Fri / 7am - 3pm