10 years warranty

Product warranty extension up to 10 years

10 years warranty

Free repair of a
broken part

10 years warranty

Free replacement
of a broken part if repair is not possible.

!

Important...

To take advantage of the 10-year warranty programme, you must register the product within 30 days of purchase.

How do you join the programme?

1

Prepare proof of purchase

It'll be required to correctly complete the form in the next step.

2

Complete the form

Complete all the fields in the form below required to register for the programme.

3

Await return information

We'll send a confirmation of your registration for the programme to the e-mail address you provided :)

Terms of Service "10-year warranty" 10-year warranty for Kinderkraft products. Terms of warranty:
1. The guarantor is 4Kraft sp. Z o. O. As a limited liability company under Polish law with its seat in Poznań, seat address: ul. Tatrzańska 1/5, 60-413 Poznań, Poland, entered into the National Court Register (KRS) kept by the District Court in Poznań, entry number in the National Court Register: 0000378767, NIP (tax identification number): PL 7811861679.
2.This warranty applies to Kinderkraft brand products purchased and used in the territory of the Member States of the European Union, excluding the overseas territories, in particular: Azores, Madeira, Canary Islands, French overseas departments, Aland Islands, Athos, Ceuta, Melilla, Helgoland, Büsingen am Hochrhein, Campione d'Italia and Livigno and the territory of the United Kingdom of Great Britain and Northern Ireland, excluding the British Overseas Territories, in particular: the Falkland Islands, Bermuda and the Cayman Islands (hereinafter: "the products"). The warranty is offered to consumers who have purchased Kinderkraft products for private use ("Warranty Holders"). In addition to this limited warranty, the statutory warranty claims apply.
3. The guarantor gives a warranty against material defects and errors in the workmanship of Kinderkraft products, provided that the operating instructions provided at the time of concluding the contract are followed (manufacturer's warranty).
4. Notwithstanding this warranty, the consumer has statutory warranty rights that are not limited in any way by this warranty.
5. The manufacturer's warranty period is 10 years and begins when the product is handed over to the buyer.
6. This 10-year warranty covers all Kinderkraft products, except textiles and accessories.
7. If a manufacturing error or material defect is detected during the warranty period, the product will be repaired or replaced free of charge, at the guarantor's sole discretion.
8. The manufacturer's warranty is not transferable, therefore only the original purchaser may claim its rights in this respect.
9. The rights under the 10-year warranty are only enforceable if the buyer completes the form available on www.kinderkraft.com within 30 days from the date of purchase of the product. During the registration process, the buyer must provide (upload) a proof of purchase.
10. If a defect in workmanship or material is discovered during the warranty period, a warranty claim must be made by filling in the form available at www.kinderkraft.com. After submitting the form, the warranty claim is verified by the customer service department. Applications are processed as quickly as possible. The warranty holder is informed about the number assigned to the application and receives instructions on how to proceed.
11. The warranty covers the "door-to-door" service. The courier collects the defective product from the warranty holder and delivers it to the guarantor's service. After repair, the product is sent back to the warranty holder. This service is free of charge.
12. If the warranty holder sends the defective product at his own expense, he will be reimbursed for the cheapest method of shipment.
13. The warranty holder is obliged to deliver the product in the original or replacement packaging, with all accessories (if applicable). The warranty holder is responsible for any damage resulting from the use of a substitute packaging or improper protection of the product.
14. Defects revealed during the warranty period will be removed free of charge as soon as possible, but not later than within 14 working days from the physical acceptance of the product for repair by the guarantor's service, after which the product will be handed over to the carrier.
15. The time limit for the removal of defects in accordance with par. 14 above may be extended by the time necessary to deliver the required spare parts, but in no case may be longer than 30 working days. In such cases, the warranty holder will be informed about the extension of the time needed for the repair and the expected date of removal of the defect.
16. The guarantor reserves the right to extend the periods referred to in par. 14 and 15 above and in the event of force majeure.
17. If the repair requires replacement of parts, the damaged parts remain the property of the guarantor. The spare parts used may be manufactured by another manufacturer, as long as they are at least technically equivalent.
18. If the reported defect is not covered by the warranty, the repair costs are borne by the warranty holder. Before starting the repair, the warranty holder will be informed about the cost of the repair, which will be carried out only with his consent.
19. The warranty does not apply in the case of:
1) Cosmetic damage, including but not limited to scratches, dents, and cracks in plastic, unless the failure is due to a defect in material or workmanship;
2) Damage resulting from failure to
Get 10-year warranty

FAQ's

How can I file a complaint?

In order to submit a complaint, fill in the form on our website: https://rma.kinderkraft.com. In the report, describe the fault in detail and, if possible, attach photos or a short video showing the problem. After accepting the order, we will return to you with information about the assigned case number. If we can, we will repair your product. Otherwise, you will receive the necessary spare parts from us or we will replace the goods with a new one.

My product is incomplete (e.g. parts of the set are missing).

If you receive an incomplete product, fill in the form on our website: https://rma.kinderkraft.com, selecting the "shortage of delivery" type of report. In the application, provide the symbols of the missing elements from the user manual attached to the product. We will replace the missing parts or, if necessary, replace the product with a new one.

What's the warranty period?

The warranty period for Kinderkraft products is 2 years. For accessories attached to the device - batteries, chargers, additional or spare accessories - the warranty is 6 months.

Does the warranty cover all products available at https://kinderkraft.co.uk?

Yes, the warranty covers all Kinderkraft products.
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Kinderkraft is always:

  • millions of satisfied parents
    around the world
  • Quality confirmed by
    numerous awards
  • 100 days for a free return
  • 10-year warranty