Warranty Service Regulations

Warranty conditions:

  1. The warrantor is 4kraft sp. z o. o. as a limited liability company under Polish law with its registered office in Poznań, business address: ul. Tatrzańska 1/5, 60-413 Poznań, Poland, entered into the Polish National Court Register (KRS) kept by the District Court in Poznań, KRS entry number: 0000378767, NIP (Tax Identification Number): PL 7811861679 (hereinafter: "Warrantor"). Warrantor’s authorised representative seated in the territory of United Kingdom of Great Britain and Northern Ireland is: “UK Authorised Representative: Authorised Representative Service”, The Old Methodist Chapel, Great Hucklow, SK17 8RG, UK.
  2. This warranty (hereinafter: "Warranty") applies to Kinderkraft-branded products purchased and used in the territory of United Kingdom of Great Britain and Northern Ireland, excluding British overseas territories [1], (hereinafter: "Products"). This Warranty is offered to customers who have purchased Kinderkraft products for private use only (hereinafter: "Consumers"). In addition to this limited Warranty, statutory warranty rights apply.
  3. The Warrantor grants a warranty for non-conformity of the Products with the specifications indicated in the contract or offer. Warranty does not apply if the Products have not been used in accordance with their instruction manuals or intended use.
  4. Notwithstanding this Warranty, the Consumer has statutory warranty rights, which are not restricted in any way by this Warranty.
  5. This Warranty is for 2 years and begins at the time of Product delivery to the Consumer.
  6. This Warranty covers all Kinderkraft Products.
  7. If a non-conformity of the Products with the specifications indicated in the contract or offer is discovered during the Warranty period, the Warrantor shall will either send to the Consumer necessary spare parts, if replacement by the Consumer is possible, or if that is not possible - the whole Product shall be replaced with a new one, at the sole discretion of the Warrantor.
  8. This Warranty is not transferable, therefore only the original Consumer can assert rights under it.
  9. If a non-conformity of the Products with the specifications indicated in the contract or offer is discovered during the Warranty period, the claim under this Warranty is to be reported by filling in the form accessible at www.kinderkraft.co.uk. Once the form has been submitted, the claim is verified by the Customer Service department. All requests are processed as soon as possible. The Consumer is informed of the number assigned to the request and receives instructions on how to proceed.
  10. The Consumer may report a claim in other way, than indicated in point 9. above (e.g., directly via email or phone). In such cases claims will be redirected to Customer Service department. Due to the non-standard complaint procedure, these types of claims will always take longer to be resolved.
  11. This Warranty covers the free of charge handling of shipment. The Consumer receives a prepaid and filled in return label. The label is sent as an attachment via electronic communication used in a given case (e.g. email, chat, social media platform). The Consumer is advised to print the return label and have it prepared for the shipment. Then the Consumer should deliver the package to a local pick-up point. After that a courier delivers it to the Warrantor’s warehouse for checking.
  12. If the Consumer sends the defective Product at own expense, the Consumer is not reimbursed for the shipment.
  13. The Consumer is under an obligation to deliver the Product in the original or replacement packaging, with all accessories (where applicable). The Consumer is held responsible for any and all damage resulting from the use of replacement packaging or inadequate Product protection. At the Consumer’s request the Warrantor will provide instructions on the correct way to pack the Products.
  14. On principle, Product defects detected during the Warranty period will be handled, free of charge, as soon as possible, but no later than within 14 working days after Warrantor’s receipt of the Product for checking of the Product.
  15. The deadline for handling the case according to point 14. may be extended by the time needed to order the required spare parts, but shall in no case be longer than 30 working days. In such cases, the Consumer will be informed of the extension of the time needed for handling the case and the expected date of resolving Consumer’s claim.
  16. The Warrantor reserves the right to extend the periods referred to in point 14. and 15. if force majeure (also called: “act of God”) occurs.
  17. If the case requires self-replacement of parts, the defective parts which were replaced should be disposed of by the Consumer. The spare parts used in repair may be produced by a different manufacturer as long, as they are at least equivalent in technical terms.
  18. If parts replacement is impossible, then the Warrantor has the right to replace the claimed Product with a new one, free from defects, if it is still in production or in the possession of the Warrantor. In other cases, the replacement will be performed with a similar Product, with at least equal parameters and set at a price not lower than the price of the claimed Product at the time of Consumer’s purchase.
  19. If the defect reported is not covered by the Warranty, the costs of spare parts shall be borne by the Consumer. Before any action is taken, the Consumer will be informed of the cost of the parts, which will only then be carried out upon Consumer’s expressive consent.
  20. This Warranty does not apply to:
    1. Damage due to improper use or poor maintenance – including but not limited to mechanical damage to the Products done by improper use or poor maintenance;
      1. Please read the Product instructions for use and maintenance in the user manual;
    2. Damage due to improper assembly, installation or disassembly of Products and/or accessories;
      1. Please read the Product instructions for use and installation in the user manual;
    3. Damage due to poor maintenance, care and storage;
    4. Damage due to normal wear and tear or otherwise due to the normal aging of materials;
    5. Damage caused by accident, abuse, misuse, fire, liquid contact, force majeure incidents etc.;
    6. Products that have been modified to alter functionality or capability without the written permission of the Warrantor;
    7. Products from which any serial number has been removed or defaced from;
    8. Damage caused by use with a third-party component or product - including but not limited to cupholders, umbrellas, reflectors and bells;
    9. Second ownership or ownership by anyone other than the original Consumer;
  21. This Warranty does not apply to claims concerning technical parameters of the Product if they are consistent with the Warrantor’s instructions or other documents specifying the technical parameters of the Product.
  22. This Warranty does not cover any consequential damages.
  23. This Warranty is governed by Polish law, subject to exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
  24. Invalidity of any provision of these terms and conditions does not affect the validity of the remaining provisions.
  25. The Warrantor offers optional 10-Year Warranty programme which substitutes this Warranty for all participating members of the programme. More information can be found under this link: https://kinderkraft.co.uk/10-year-warranty.
  26. In case of any questions or doubts please contact us on email address: [email protected]. You can also phone our Customer Service department: +44 20 4525 0748 (operational Mon.-Fr. 8:00 - 15:00).
  27. In cases where this Warranty applies to Products which were personalised by manufacturer as per Consumer’s request, the Warrantor will not be able to replace any personalised parts or whole Products with similar elements of personalisation. Personalised parts will be replaced by stock parts and/or personalised Products will be replaced by stock products.

[1]Especially: Falklands, Bermuda and Cayman Islands.