Returns

If you're not happy with the product you ordered, you can easily return it within 100 days at our cost! Just complete the returns form and a courier will pick up the products to be returned from you. All of this takes place without you needing to even leave your home!

How do I make a return?

1

Prepare proof of purchase

This can be a receipt or invoice. You'll need a sales document number and date of purchase.

2

Complete the form

Prepare your bank account number and contact details: address, e-mail address and telephone number.

3

Await instructions

We'll consider your complaint within 14 days and provide you with instructions about how to return the product.

Make a return

Refund for purchased products

If you decide to return a product, we'll refund what you paid via the chosen payment method. The refund will be returned to your account within 14 business days.

FAQ's

How can I return the goods for free?

Within 100 days from the date of purchase, complete the form on our website: https://rma.kinderkraft.com, selecting the "return" request type. Fill in your details and enter the number of the sales document. We will verify your application within 24 hours. Then, to the e-mail address provided in the form, we will send the number of your return and information about the date on which the courier will appear to collect the parcel.

Within what time frame must I return the goods?

If the product does not meet your expectations, you can return the goods for free within 100 days from the date of purchase.

When will I receive a refund for returned goods?

The money is refunded within 14 days from the date of receipt of the product by us. In practice, such a transaction is carried out much faster.