Returns

If you're not happy with the product you ordered, you can easily return it within 100 days at our cost! Just complete the returns form and a courier will pick up the products to be returned from you. All of this takes place without you needing to even leave your home!

How do I make a return?

1

Prepare proof of purchase

This can be a receipt or invoice. You'll need a sales document number and date of purchase.

2

Complete the form

Prepare your bank account number and contact details: address, e-mail address and telephone number.

3

Await instructions

We'll consider your complaint within 14 days and provide you with instructions about how to return the product.

Make a return

Refund for purchased products

If you decide to return a product, we'll refund what you paid via the chosen payment method. The refund will be returned to your account within 14 business days.

FAQ's

How can I return the goods for free?

Within 30 days from the date of purchase, complete the form on our website: https://rma.kinderkraft.com, selecting the "return" request type. Fill in your details and enter the number of the sales document. We will verify your application within 24 hours. Then, to the e-mail address provided in the form, we will send the number of your return and information about the date on which the courier will appear to collect the parcel.

Within what time frame must I return the goods?

If the product does not meet your expectations, you can return the goods for free within 30 days from the date of purchase.

When will I receive a refund for returned goods?

The money is refunded within 14 days from the date of receipt of the product by us. In practice, such a transaction is carried out much faster.

Do you need more information? Contact us

Your question

* I declare that I have read and understood the information about the Administrator and the processing of my data in connection with filling in the contact form on the Kinderkraft.pl website.

* I want to receive personalized commercial information therefore I agree to have my personal data processed for the purpose of sending marketing information about own products and services of 4Kraft sp. z o.o. with registered seat in Poznan and to receive electronically to my e-mail address commercial information sent by 4Kraft sp. z o.o. for the purpose of direct marketing. expand You can withdraw your consent at any time by clicking on the link in our Newsletter. At the same time I give my consent to automated processing, including profiling of my personal data concerning my activity on the website of Kinderkraft.pl and on social networking profiles using the e-mail address I provided when setting up my account and also on the basis of my purchase history on Kinderkraft.pl, by using it to evaluate certain information, in particular to analyse or forecast and to adjust marketing activities of 4Kraftsp. z o.o. to my personal preferences. I consent to automated decision-making based on profiling of my data in order to receive personalised commercial and marketing information from 4Kraft sp. z o.o. ** The administrator of your personal data is 4Kraft sp. z o.o. - Detailed information can be found HERE . **Dear User, since personalised marketing is based on the use of cookie technology and is closely linked to your consent to the use of cookies for statistical and marketing purposes, in case you wish to receive commercial information from us dedicated to you - details on how you can change your settings can be found in our Privacy Policy and Cookie Settings located in the footer of the page.

support@kinderkraft.com

(0044) 1280 444004

Chat with an advisor - Soon

Open chat

Kinderkraft is always:

millions of satisfied parents
around the world
Quality confirmed by
numerous awards
100 days for a free return
10-year warranty