Information obligations in connection with a contract concluded at a distance

Seller identification data

4KRAFT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Tatrzańska 1/5, 60-413 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań,
8th Commercial Division of the National Court Register under the KRS number 0000378767, NIP: 7811861679, REGON: 301679527, o share capital in the amount of PLN 842,500.00, fully paid up; BDO No. 000008302;

E-mail address and telephone number at which the consumer can quickly and effectively contact the Seller

e-mail : [email protected]

phone : (0044) 1280 444004

Address at which the consumer may submit complaints

Only valid for distance contracts !

1. on the form available on the website: https://rma.kinderkraft.com or
2. by e-mail to the following address: [email protected] or
3. by phone at the following number: (0044) 1280 444004.

The complaint handling procedure used by the Seller;

1. In the event of finding defects or non-compliance of the Product with the Agreement, the Customer may request a price reduction or withdraw from the concluded contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a non-defective one or to remove the defect.
2. If the Customer is a Consumer, he may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Product with a product free from defects, or instead of replacing the Product, demand that the defect be removed, unless it is impossible to bring the Product into compliance with the contract in the manner chosen by the Consumer or would require excessive costs compared to the method of proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found is taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.
3. The customer cannot withdraw from the contract if the defect is irrelevant.
4. If the Customer who is a Consumer has requested replacement of the Product or removal of the defect or submitted a price reduction statement specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within fourteen days, it is considered that the request was justified.
5. Consumer's complaint is considered within 14 days from the date of receipt of the notification, subject to the tacit recognition of the complaint as justified within the time limit and on the terms set out in point. 4. above.
6. We recommend that you report the defect using the form available on the website. It is recommended to attach to the notification a description of the Product defect and a document (or its copy) confirming the purchase of the Product in the Online Store. The notification may also be sent via e-mail to the following address: [email protected].
7. In order to improve the procedure related to the complaint of the Product for defects or non-compliance with the contract, it is recommended that the Customer use the option of labeling the shipment containing the claimed Product with the RMA number (in a visible place). This number can be obtained by e-mail at [email protected]. Failure to follow the recommendation by the Consumer will not have any negative impact on his rights resulting from the non-compliance of the Product with the contract.
8. When it is necessary to assess the existence of a defect, it will be necessary, if possible, to submit a complaint to the following address: MBS / CENTRUM SERWISOWE 4 KRAFT, Sady, ul. Rolna 9, 62-080 Tarnowo Podgórne.
9. More information can be found in the Regulations.

No right to withdraw from the contract pursuant to Art. 38 of the Act on consumer rights or circumstances in which the consumer loses the right to withdraw from the contract; (applies to distance contracts)

The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts: 

1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
4. in which the subject of the service is an item that deteriorates quickly or has a short use-by date;
5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
6. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
7. in which the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the entrepreneur has no control;
8. in which the consumer has expressly demanded that the entrepreneur come to him for urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or provides items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
11. concluded through a public auction;
12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.

obligation to deliver goods without defects;

The seller is obliged to deliver the item free from defects

The Shipper 's liability for the quality of the service;

The Seller is liable
for a Product defect on the terms set out in the Civil Code (warranty / non-compliance of the Product with the contract) and in the case of Consumers on the terms set out in the Act on consumer rights.

The existence and content of guarantees and after-sales services and the manner of their implementation;

The Seller grants a guarantee for the Products offered. The content of the guarantee can be found at the link: [...]

Additionally, the Seller offers the following after-sales services, which you can read by clicking on the links:

10-year warranty - [ ... ]

Safe Seat - [ ... ]

Possibility to use extrajudicial means of dealing with complaints and redress as well as rules of access to these procedures.

The consumer has the option
of using extrajudicial means of dealing with complaints and redress. Among other things, the consumer
has the option to:

1. to apply to a permanent amicable consumer court with a request to settle the dispute arising from the concluded contract,
2. apply to the Provincial Inspector of Trade Inspection
   with a request to initiate mediation proceedings
   regarding the amicable settlement of the dispute between the Consumer and the Seller,
3. use the help of a poviat (municipal) consumer ombudsman or a social organization whose statutory activities include consumer protection.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council
of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004
and Directive 2009/22 / EC (Regulation on ODR
in consumer disputes), the Consumer has the option of resolving disputes electronically using the online platform available on the website http://ec.europa.eu/consumers/odr/